Mustplay's Privacy Policy – How secure is your data?

Mustplay.bet (hereinafter referred to as "mustplay") takes your privacy very seriously. This Privacy Policy ("Policy") describes how mustplay collects, stores, processes, and safeguards your personal information.

We believe trust can only be built on transparency. That's why this policy has nothing hidden – everything is stated clearly so you fully understand what happens with your data.

By using the mustplay website or mobile app, you are considered to have accepted this Privacy Policy. If you have any questions about this policy, please reach out to our support team.

Mustplay collects two types of data – information you provide directly, and information collected automatically through your use of the platform.

Information You Provide Directly:

• Name, phone number & email address (collected at registration)
• Date of Birth (for age verification)
• BKash/Nagad number (for payment purposes)
• Copy of National ID or passport (required for large withdrawal verification)
• Information provided when contacting support

Automatically collected data:

• IP address and device type
• Browser type & operating system
• Platform activity logs (login timestamps, betting history)
• Cookies & Session Data
• Referral Source (how you found our site)

Mustplay uses your data only for specific, legitimate purposes. We never use your information for anything else without your permission.

• Account Creation & Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Age & Identity Verification: For minor prevention and KYC compliance.
• Customer Service: To address your questions and resolve any issues.
• Security & Fraud Prevention: To prevent account hacking and misuse.
• Relevant Communications: To notify you of important updates and bonus offers.
• Service Improvement: To analyse usage patterns and improve the platform.
• Legal Obligation: As required by law to meet regulatory obligations.

Mustplay uses industry-leading technology to protect your data. Our security operates across multiple layers, so if one layer is breached, the others continue to keep you protected.

• 256-Bit SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Data Centres: Your data is stored on internationally compliant servers.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Restricted Staff Access: Only authorised staff can access specific data.
• Real-Time Monitoring: Unusual activity is monitored 24/7.

Mustplay does not sell your data to any advertisers or data brokers. However, data may be shared with trusted partners on a limited basis where necessary to deliver our services.

When Data May Be Shared:

• Payment Processing: To process transactions with payment providers such as bKash, Nagad, and others.
• Identity Verification Services: With authorised verification agencies as part of the KYC process.
• When required by law: In compliance with valid orders from courts or government authorities.
• For Fraud Prevention: Limited data sharing with industry-standard security networks.
• Business Changes: In the event of a merger or acquisition, the new owner will be bound by the same policy.

What will never be shared:

• Your data with advertisers.
• Selling your data to any third party without your consent.
• Sharing data with competing gaming platforms.

Mustplay uses cookies to enhance your experience and keep the platform running smoothly. Cookies are small data files stored on your device.

Types of cookies used by mustplay:

• Essential Cookies: For login sessions and security – the site cannot function without these.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand which features are most used, on a fully anonymous basis.

Mustplay does not use third-party advertising cookies and does not track your browsing history.

At mustplay, you have full control over your own data. The following rights belong to you, and we respect every one of them:

• Right to Access: You can find out exactly what data we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: Upon account closure, you may request deletion of your data (excluding data we are legally required to retain).
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your personal data.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@mustplay.bet or reach out via live chat. We typically respond within 48 hours.

If we become aware that a minor has used mustplay or submitted personal data, that account will be immediately closed and all associated data will be deleted.

If you believe your child is using mustplay, please notify us immediately at support@mustplay.bet. We will treat this as a top-priority matter.

Mustplay does not retain your data for longer than necessary. Different retention periods are set for different types of data.

• Account Information: For the full duration your account is active, and for 5 years after closure (for legal compliance).
• Transaction Records: 7 years (as required by financial regulations).
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support conversation: 3 years.
• Security Logs: 1 year.

After the retention period, data is securely deleted or anonymised.

Mustplay may update this Privacy Policy from time to time to reflect changes in technology, law, or our services.

• You will be notified of any significant changes via email or in-app notification.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy.

To view a previous version, please contact our support team.

For any questions, concerns, or requests regarding this Privacy Policy, please contact mustplay:

• Email: support@mustplay.bet
• Live Chat: 24/7 via website or app
• Response time: Usually within 24 to 48 hours